![]() ![]() This blog post tackles the first part of the problem: reducing the variability of whether an item is in stock so that customers can order with confidence. If an item is out of stock, we need a suitable way to allow customers to substitute an alternative item. To provide a frictionless shopping experience, we must have high confidence that items will be on the shelves before we show them to customers. For online ordering, customers' expectations are higher because seeing an item within the ordering UI implies that it's in stock. When shopping in a physical store, customers can deal with limited inventory by buying substitutes, driving to a different store, or changing their mind about what they wanted to buy in the first place. Inventory management, far from being a DoorDash-specific issue, is a universal problem across the new digital grocery and convenience industry. Overall accuracy of inventory data at any given point in time usually falls well below 100% because of items being out of stock, discontinued, or caught up in supply chain issues. ![]() These outlets maintain inventory data in a wide variety of systems, including everything from a simple spreadsheet to far more sophisticated solutions such as an inventory planning system. The outlets from which we deliver these products range from small local stores to large supermarkets. DoorDash has expanded its service well beyond the restaurant space to deliver a variety of goods from retail outlets (or physical stores) with offerings that span across produce, meats, toiletries, snacks, alcohol, and myriad other categories. Managing inventory becomes a serious challenge when transitioning from food delivery - where the item ordered is prepared on demand - to grocery and alcohol delivery. ![]()
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